Fusion PPT “Application Performance Management” report featured in InformationWeek. Over the past few years, the big management software vendors have been on a buying spree that’s resulted in overlapping tools and poor integration, which at least in the short run has only exacerbated the problem. The level of customer frustration with APM tools is at an all-time high. Our survey found that for those companies opting out of APM tools, 51% say the products require too much staff time to implement correctly — a jump of nearly 20 percentage points from our survey finding two years ago. What happened?

Application performance management is focused on ensuring the overall quality of application services users receive. Who wouldn’t want that? In our survey, 86% said application services are very or critically important in their companies, about the same percentage as two years ago. The tolerance for application service problems has been consistently low over the past several years, though there seems to be an increase in tolerance compared with 2010. There’s no question that applications are the primary interface that users have with the IT department. Our laptops, mobile devices and desktops are all provided for the goal of accessing applications. To a great degree, therein lies the problem: Delivering everything to everyone, all from a dynamic, virtualized data center, makes performance assurance much harder than it used to be.

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